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Browse the FAQs below or send us a message. We usually reply within a few hours.
Getting started
Do I need to connect a YouTube channel?
What does the free plan include?
How do I upgrade to Pro or Max?
Can I cancel my subscription?
Captions Studio
What video formats does Captions Studio accept?
Why is my transcription timing slightly off?
What is the Komodo watermark on free exports?
My video uploaded but the transcription failed — what now?
Can I push my captioned video directly to YouTube?
SEO Generator
How do I analyse a video I haven't published yet?
What's the difference between the analysis modes?
Can I regenerate just the title without redoing the whole analysis?
Shorts Pipeline
How are Shorts Pipeline minutes calculated?
My Shorts job is stuck on "processing" — what should I do?
What makes a good source video for the Shorts Pipeline?
Billing & account
When does my monthly quota reset?
I was charged but my plan didn't upgrade — what happened?
Can I get a refund?
How do I delete my account?
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Typical response time: under 4 hours on weekdays